FAQ

0. Who is Kiwi Holiday Parks?
0. Why should I book through Kiwi Holiday Parks?
0. Who is Central Reservations?
0. I don't know New Zealand very well. Can someone help me plan my itinerary?
0. I have a limited time to visit New Zealand. Can I see all of the country in 7 days or less?
0. What are the peak holiday periods in New Zealand ?
0. I can only travel with my family during school holiday periods. Should I pre-book?
0. Is it necessary to pre-book all my accommodation. I want to be free to stay longer in a location if we enjoy the area?
0. Do I receive vouchers for pre-booked accommodation and tours?
0. Can I purchase pre-paid vouchers for accommodation?
0. Do I need to pre-book powered sites for a Campervan /Motor Home?
0. Can I purchase pre-paid vouchers for powered sites for Campervans?
0. Is linen included when I make a reservation?
0. If I pre-book through your central reservations office, how do I pay?
0. If I prefer to book through my Travel Agent, am I able to do so ?
0. My 16 year old son is still at school. What rate does he come under?
0. We have a baby of 6 months. What rate do we pay?
0. Are heaters available in the cabins and other accommodation units?
0. What time do I have to vacate my accommodation by?

ANSWERS

0. Who is Kiwi Holiday Parks? We are a network of Holiday Parks providing the traveller with a varied and unique range of accommodation and locations. All individually owned and operated with their own personal touch. 'The friendly place to stay' © See 'About Us' 
0. Why should I book through Kiwi Holiday Parks? We give you the choice of booking direct with the individual parks or through our Central Reservations Office, where you can have personal assistance to plan your holiday. See 'Central Reservations' under 'Helpful Resources'
0. Who is Central Reservations? We are a reservation service for all New Zealand accommodation, rental vehicles, tourist attractions and activities. See 'Central Reservations' under 'Helpful Resources'  
0. I don't know New Zealand very well. Can someone help me plan my itinerary?
   Yes, we can. Just give us your expected arrival and departure dates and we will do the rest. Alternatively, give us the number of days that you wish to spend in New Zealand and we will plan a suggested itinerary for your consideration. For this personal assistance see 'Central Reservations' under 'Helpful Resources' 
0. I have a limited time to spend in New Zealand. Can I see all of the country in 7 days or less?
   If you only have a limited time, then we suggest you choose either the North or South Island and focus on the areas or activities you enjoy. Alternatively, seek assistance from 'Central Reservations' under 'Helpful Resources'
0. What are the peak holiday periods in New Zealand?
   Peak periods are Christmas/New Year, January, Easter, all school holidays in April, July and September. Remember Australian school holiday periods are very similar to New Zealand. Shoulder seasons are February and March, and October through to Christmas. The ski season in Queenstown and Wanaka for July/August/September is another busy period for those locations.
0. I can only travel with my family during school holiday periods. Should I pre-book?
   Yes. It is advisable to pre-book during these periods.
0. Is it necessary to pre-book all my accommodation? I want to be free to stay longer in a location if we enjoy the area. The time of year you are travelling will determine whether or not you need to pre-book. We recommend pre-booking all of your accommodation if you are planning on travelling during peak holiday times. If outside of the peak periods, then it is not so important to have all of your accommodation pre-booked. Certain shoulder seasons can also be busy periods.
0. Do I receive vouchers for pre-booked accommodation, tours and attractions?
   Yes. All bookings have vouchers. The vouchers are posted to your home address, or to the accommodation place or rental car company where you first arrive in New Zealand . A complete itinerary is also included with details on all properties where reservations have been made for you, along with details and confirmation vouchers for any tours or activities that have been booked on your behalf.
0. Can I purchase pre-paid accommodation vouchers?
   Yes, pre-paid accommodation vouchers can be purchased through from 'Central Reservations'. Simply forward a request to the Central Reservations Office, stating the number required. Don’t forget to include the number of persons in your party. Adults and children (14 years and under). Pre-paid vouchers can also be purchased from your Travel Agent.
0. Do I need to pre book powered sites for a Campervan/Motorhome?
   It is not necessary to pre-book a powered site for a campervan/motorhome. Part of the enjoyment of travelling by campervan is the flexibility that it offers, and the freedom thereby created. However, if you want to book ahead as you travel through the country, all Kiwi Holiday Member Parks will book ahead for you. Merely ask at reception.  Remember to watch those peak times and book ahead.
0. Can I purchase pre-paid vouchers for powered sites for Campervans?
   Yes, you may. Pre-paid vouchers can be purchased from Central Reservations. Simply forward a request by email to Central Reservations Office stating the number you require, along with the number of adults and children (14 years and under) in your party. Pre-paid vouchers also can be purchased through your travel agent. Remember to watch those peak times and book ahead.
0. Is linen included when I make a reservation?
   Yes, linen is included in all pre-booked accommodation unless you request that it is not required. Linen is also included in all pre-paid accommodation vouchers.
0. If I pre-book through Kiwi Holiday Parks, how do I pay?
   If you are booking through the individual holiday parks they will have their own payment terms. They will inform you of these. If you are using the services of Central Reservations there is a deposit of 10% of the total amount due payable on confirmation. The balance is payable no later than 30 days prior to travel. Payment can be by bank cheque, electronic transfer or Visa and MasterCard credit cards.
0. If I prefer to book through my Travel Agent am I able to do so?
   Yes, we accept bookings from travel agents.
0. My 16 year old son is still at school, what rate does he come under?
   In a holiday park, a child is considered to be 14 years and under. From 15 years and older they are considered adults and pay the adult rate. In some other accommodation establishments different ages may apply.
0. We have a baby of 6 months. What rate do we pay?
   For pre-booked accommodation and for pre-paid accommodation vouchers, a 6 month infant is FREE. Most holiday parks and other accommodation providers do not charge for children under 1 year.
0. Are heaters available in cabins and other accommodation units?
   Yes, electric heaters are available in all accommodation units.
0. What time do I have to vacate my accommodation?
   Check out time is 10 am and arrival is normally 1pm but check with each individual holiday park.