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Frequently Asked Questions
General We are a network of over 50 independently owned Holiday Parks providing travellers with a varied and unique range of accommodation and locations. All of our parks are individually owned and operated with their own personal touch. 'The friendly place to stay' © To find out more please see our About Us page. Check-in is usually from 1pm or 2pm, however we suggest you check with individual holiday parks. Check out time is 10 am. Details of your family name under which the booking was made. Contact the park during office hours for alternative arrival instructions. Friends of guests are welcome, but must first check in with the reception office on arrival. Some parks allow pets - please check with the individual park before you book. All of our parks offer a complimentary local booking service.
Booking your holiday We give you the choice of booking direct with the individual parks or through our Central Reservations Office, where you can have personal assistance to plan your holiday. For more information please see 'Central Reservations'. We are a reservation service for all New Zealand accommodation, rental vehicles, tourist attractions and activities. To find out more please see 'Central Reservations'. Yes, it is advisable to pre-book during these periods. The time of year you are travelling will determine whether or not you need to pre-book. We recommend pre-booking all of your accommodation if you are planning on travelling during peak holiday times. If outside of the peak periods, then it is not so important to have all of your accommodation pre-booked. Certain shoulder seasons can also be busy periods. Yes. All bookings have vouchers. The vouchers are posted to your home address, or to the accommodation place or rental car company where you firs arrive in New Zealand . A complete itinerary is also included with details on all properties where reservations have been made for you, along with details and confirmation vouchers for any tours or activities that have been booked on your behalf. Yes, pre-paid accommodation vouchers can be purchased through from 'Central Reservations'. Simply forward a request to the Central Reservations Office, stating the number required. Don’t forget to include the number of persons in your party. Adults and children (14 years and under). Pre-paid vouchers can also be purchased from your Travel Agent. It is not necessary to pre-book a powered site for a campervan/motorhome. Part of the enjoyment of travelling by campervan is the flexibility that it offers, and the freedom thereby created. However, if you want to book ahead as you travel through the country, all Kiwi Holiday Member Parks will book ahead for you. Merely ask at reception. Remember to watch those peak times and book ahead. If you are booking through the individual holiday parks they will have their own payment terms. They will inform you of these. If you are using the services of Central Reservations there is a deposit of 10% of the total amount due payable on confirmation. The balance is payable no later than 30 days prior to travel. Payment can be by bank cheque, electronic transfer or Visa and MasterCard credit cards. Yes, we accept bookings from travel agents.
Making changes to bookings Age of guests In a holiday park, a child is considered to be 14 years and under. From 15 years and older they are considered adults and pay the adult rate. In some other accommodation establishments different ages may apply. For pre-booked accommodation and for pre-paid accommodation vouchers, a 6 month infant is FREE. Most holiday parks and other accommodation providers do not charge for children under 1 year.
About New Zealand Yes, we can. Just give us your expected arrival and departure dates and we will do the rest. Alternatively, give us the number of days that you wish to spend in New Zealand and we will plan a suggested itinerary for your consideration. For this personal assistance see 'Central Reservations'. If you only have a limited time, then we suggest you choose either the North or South Island and focus on the areas or activities you enjoy. Alternatively, you are welcome to seek assistance from 'Central Reservations'. Peak periods are Christmas/New Year, January, Easter, all school holidays in April, July and September. Remember Australian school holiday periods are very similar to New Zealand. Shoulder seasons are February and March, and October through to Christmas. The ski season in Queenstown and Wanaka for July/August/September is another busy period for those locations.
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